IT & Operations Coordinator

Brief Overview:

We are searching for an IT & Operations Coordinator for a growing and dynamic public health organization. The IT & Operations Coordinator will be responsible for troubleshooting basic IT, conference room A/V, and facilities issues. They will also serve as the main point of contact for facilities and supplies.

Position Description:

This is an exceptional opportunity for candidates interested in gaining practical experience in the IT and Operations fields. Preference will be shown for candidates who have some background troubleshooting basic office and cloud-based applications and experience working in a customer service-oriented setting. The successful candidate will have strong coordination and troubleshooting skills and enjoy wearing ‘many hats’ throughout the workday to ensure that the organization’s IT systems and facilities continue to run smoothly. The position requires keen attention to detail, strong verbal and written communication skills, the ability to effectively multitask and work calmly under pressure. This is a non-exempt, full time position, with a salary in the low $40,000.00 range.

 

Duties and Responsibilities:

IT Systems/Technology:

  • Basic Technical Support:
  • Manage organization helpdesk ticket system;
  • Perform basic troubleshooting and repairs on staff computers.
  • Act as liaison between end users and IT vendors and consultants for support on complex issues;
  • Set up new hire log-ins, phone, and laptops to requested specifications;
  • Update and terminate departing staff log ins and access rights to requested specifications.

 

  • Conference Room Technology Support:
    • Assist staff in both meeting and conference room technology set up;
    • Maintain conference room technology by performing weekly system updates and restarting conference room computers daily;
    • Troubleshoot audio, video, and other conference room issues as needed.
  • IT Administrative Duties:
    • Update IT hardware and software master inventory list;
    • Act as day-to-day points person with copy machine, laptop, and phone vendors;
    • Maintain licenses and upgrade schedules;
    • Monitor systems and network performance;
    • Maintain IT Wiki for common or unusual problems;
    • Coordinate system maintenance and backup activities;
    • Other duties and special projects as assigned.

 

Office Operations/Facilities:

  • General Office Upkeep and Maintenance
    • Act as a liaison with building management for facilities issues;
    • Perform light receptionist duties at front desk;
    • Keep supply, kitchen, and productions rooms tidy and well stocked;
    • Maintain shared office spaces (i.e. reception, conference rooms) and ensure they appear clean and attractive;
    • Check toner and paper levels in copy machines daily and refresh as required;
    • Occasional repair and building of office furniture and touching up paint around the office space.

 

  • Office Supply Management
  • Order office supplies and manage supply inventory;
  • Check office supply inventory on regularly stocked items weekly;
  • Coordinate program supply and equipment purchases;
  • Act as point of contact operations and supply vendors.

 

  • Other Duties
    • Help prepare mailing, courier and overnight package shipping;
    • Collect and distribute mail and incoming packages daily;
    • Assist with organization-wide event coordination;
    • Other duties and special projects as assigned.

 

This description is intended to indicate the kinds of work duties that will be required in this position.  It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under their supervision.  The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.

Candidate Qualifications:

Expertise

  • One to three years of related experience in IT, facilities, and/or office administration;
  • Associates’ degree in a relevant field or 3+ years of experience without a degree;
  • Demonstrated commitment to customer service and end user satisfaction;
  • Some experience supporting a laptop, PC environment preferred;
  • Demonstrated ability to troubleshoot and problem solve issues calmly when under pressure;
  • Advanced skills with the Microsoft Offices Suite (Excel, Word, Outlook, Skype For Business and OneDrive)
  • Strong project coordination skills with an excellent attention for detail and accuracy;
  • Ability to meet the physical demands of the position including the ability to lift and handle up to 50 pounds of materials/equipment, bend, stoop, and stretch as required for placement and retrieval of materials or equipment on shelving, under desks, etc.;
  • Prepared to work evenings and weekends as required to complete key IT projects that can only be done outside of normal business hours;

Personal Characteristics

  • Collegial and outgoing nature with strong interpersonal skills;
  • Attention to detail and accuracy;
  • Excellent oral and written communication skills;
  • Ability to work independently and to contribute to a team;
  • A commitment to value diversity of thought, backgrounds, and perspectives;
  • Demonstrated ability to prioritize and coordinate multiple projects simultaneously;
  • Ability to understand new tasks quickly;
  • Ability to work calmly under pressure with a sense of humor and perspective; and
  • Eagerness to increase responsibilities as organization develops.

 

This description is intended to indicate the kinds of work duties that will be required in this position.  It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision.  The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.

How to Apply:

HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.

HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Health Resources in Action offers an attractive benefits package including medical, dental and life insurance, retirement plan, tax-deferred annuity, and generous vacation.

To apply, submit your cover letter and resume online.



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