Senior Manager, Community Engagement

Brief Overview:

We are seeking a full-time Senior Manager for Community Engagement embedded in HRiA’s Health and Racial Equity cluster to design and implement thoughtful, creative, and relevant strategies to elevate and amplify community voice in our work.

Position Description:

We are seeking an individual with experience working in community organizing to advance community-driven solutions to social issues. This person should have an ability to craft, implement, and support adoption of methods to increase community power in neighborhood, municipal, and state level decision-making; developing and providing capacity building assistance related to community engagement; have a deep commitment to community voice; and have strong facilitation skills. We are seeking an individual who has worked in and with communities that are harmed by, and experience the consequences of, decisions that create disadvantage – specifically with Black, Indigenous, and people of color (BIPOC) populations and economically distressed communities.

The Senior Manager will work collaboratively with a cross-disciplinary team to provide important leadership related to the core public health practice of community engagement with a focus on 5 key areas:

  • Core content and knowledge development;
  • Development of tools, guidelines, and processes to embed community engagement practice into projects and initiatives;
  • Integrating community engagement practice into cluster activities and supporting the practice across the organization;
  • Communicating to a broad (internal and external) audience the importance of and practice of community engagement; and,
  • Evaluating how community engagement practice is contributing to the advancement of health and racial equity.

Initially, this position will support several Massachusetts-based projects seeking to engage residents in decision-making processes so that we are shifting power continuously and intentionally to community. Massachusetts residency is strongly preferred, given the initial focus on community engagement activities in Massachusetts. Candidates outside Massachusetts with the ability to be physically present in and travel throughout Massachusetts on a regular basis will be considered. Driver’s license to regular access to a car is strongly preferred.

This is an exempt, full-time position with a salary range in the mid-$70k’s to low-80k’s, based on skills and experience. Currently HRiA’s Boston office is closed due to the COVID-19 pandemic, and all staff are working remotely (with the option for vaccinated staff to work in the office as desired). HRiA’s office will reopen in 2022 in a “hybrid model,” enabling locally-based HRiA employees the option to work remotely and/or in the office.

This is an exciting opportunity to help build HRiA’s capacity to employ community engagement practices throughout the organization and to support the cluster’s projects and initiatives to improve public health and advance health and racial equity. The Senior Manager will have the potential to contribute to a range of public health projects at HRiA and be responsible for the design and delivery of a range of practices to engage with community members, community-based organizations, advocates, and other stakeholders.

Duties and Responsibilities:


  • Plan and facilitate discussions and conversations with staff and leaders of community- and faith-based organizations, public health organizations, municipal officials, funders/foundations, and/or other stakeholders and sectors.
  • Communicate effectively, efficiently, and appropriately with team members and team leads, and the HRiA supervisor.
  • Supervise, mentor, and support the professional development of staff, as appropriate and as needed.
  • Coordinate and participate in team meetings, in collaboration with project leads.

Project Work

  • Design and lead appropriate and community-specific engagement strategies based on project needs (e.g., community conversations, 1:1 meetings, trust building activities, community-led/ community-partnered solution development, focus groups, etc.).
  • Build relationships with community members, leaders, organizations.
  • Develop and implement facilitative methods that are reflective of the lived experiences and identities of individuals being asked to participate in community engagement activities.
  • Develop workplans and/or capacity building plans in collaboration with organizational leads to guide activities and ensure progress.
  • Contribute to developing, leading, and/or supporting training and other group-level technical assistance; health communications strategies and campaigns; and policy development efforts.
  • Solicit organizational and community-level input, feedback, and challenges to share with the team and funders (as appropriate) to guide ongoing and future program implementation.
  • Contribute technical skills and/or content expertise to other related HRiA projects and the organization, as appropriate or needed.

Thought Leadership

  • Increase the organization’s ability to assess, prioritize, design, and implement policy and program initiatives to develop, embed and evaluate the core public health practice of community engagement to improve community and population health.
  • Increase organizational understanding of and commitment to health equity, including racial equity, and addressing social determinants of health.
  • Ability to provide leadership to change policies and practices to address health inequities and racial justice through community engagement practice.
  • Contribute to developing and changing organizational culture to implement community engagement standards
  • Maintain and advance skills in project management, supervision, training and facilitation, health communication, health and racial equity, and related content areas.
  • Contribute to blogs, website content, and other communications efforts to share and promote organizational approaches, expertise, and learning, as appropriate or needed.
  • Present at conferences and events with senior staff, as appropriate or needed.
  • Suggest ideas/improvements in project and/or organizational processes and systems through participation in teams and committees.

New Business Development

  • Contribute to proposal writing and other new business development activities, such as developing scopes of work, content, and budgets, as appropriate or needed.

Typical work hours for HRiA staff are Monday – Friday, 9:00 am – 5:00 pm, though we offer flexible work schedules to accommodate the needs of staff. For this position, evening and weekend hours may be common. This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under their supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.

Candidate Qualifications:

  • Bachelor’s degree and at least five years of professional experience working with community- or faith-based organizations or other public health or health care organizations or, for candidates without a Bachelor’s degree, seven or more years of similar professional experience.
  • Fluency or proficiency in a language other than English (e.g., Spanish, Portuguese, Haitian Kreyol, Mandarin, Cantonese, among others) strongly preferred.
  • Commitment to and understanding of health and racial equity and strong understanding of the root causes of inequities and how racism is a public health crisis.
  • Demonstrated experience in community engagement and community organizing.
  • Ability to encourage, inspire, and mobilize others toward collective and strategic actions.
  • Strong organizational and time management skills, and ability to juggle multiple tasks at once.
  • Strong written and verbal communication, interpersonal, and facilitation skills, including communicating in person, and/or by video conference or phone, and ability to adjust style and messaging depending on the audience and medium.
  • Ability to work with people across a diversity of thought, backgrounds, and perspectives.
  • Ability to work as part of a team, but also to work independently and take personal initiative to complete tasks.
  • Keen attention to detail and a strong commitment to high-quality products, customer/client service, and team interactions.
  • Proficiency with Microsoft Office (e.g., Word, Excel, Outlook, PowerPoint, Teams).
  • Proficiency in or capability of learning new software (e.g., Zoom, collaboration software including Padlet, Google Suite – Slides, Docs, etc.).
  • Ability to work virtually with a strong and stable internet connection during the COVID-19 pandemic.
  • Flexibility and a sense of humor.

How to Apply:

HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.

HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

HRiA offers an attractive benefits package including medical, dental and life insurance, retirement plan, tax-deferred annuity, and generous vacation starting at four weeks.

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