Western MA Community Outreach and Engagement Specialist

Brief Overview:

We are seeking a Community Outreach and Engagement Specialist in western Massachusetts for the Massachusetts Substance Use Helpline. Candidates may be individuals seeking employment or current staff of public health, health care, or social service organizations. This position provides an opportunity to be a champion and partner in implementing Helpline marketing campaigns and efforts, and to engage with members of the community through social media and in-person meetings and events. 

Position Description:

The Community Outreach and Engagement Specialist will help build awareness and increase use of Helpline services, conduct outreach throughout western Massachusetts to service providers, coalition members, people in active substance use and active recovery, allies, concerned family and friends, young adults, and other constituents.   

The Community Outreach and Engagement Specialist will be responsible for helping to increase the visibility and use of the Helpline and be expected to engage in outreach activities such as developing relationships with local community partners, participating in and/or presenting at diverse meetings and events, and maintaining open communication for sharing of information and learnings with the Helpline staff and colleagues in other geographic areas. The Community Outreach and Engagement Specialist will report to the Manager, Substance Use Services (based in Boston) and be an integral member of the Helpline team including Screening and Information Specialists, clinicians, associates, and managersThe larger team is overseen by the Director, Substance Use Services. This position will require travel throughout western Massachusetts and occasional travel to other areas in the state. This is a part-time position. 


Duties and Responsibilities:

Project Work 

  • Identify, coordinate, and participate monthly in 5-7 in-person meetings and events to market the Helpline such as conferences; meetings with service providers, support groups or other substance use-related meetings; health fairs; and/or other networking opportunities. 
  • Build and maintain relationships with community coalitions, community members, service providers, support groups and other related audiences.  
  • Develop monthly reports detailing outreach activities. 
  • Coordinate with Health Resources in Action to strategize, discuss outreach developments, and share learnings and information with the Helpline team. 

Candidate Qualifications:

  • Minimum two years’ experience in public health, health care, social service, outreach, or community organizing fields. 
  • Preferred experience in or understanding of substance use disorders, treatment, and recovery. 
  • Excellent oral and written communication skills, both in-person and online/via email. 
  • Skilled at building networks and relationships. 
  • Ability to work independently. 
  • Comfortable taking direction and seeking help when needed. 
  • Basic skills using different technology platforms including Microsoft Office. 
  • A valid driver’s license and access to an automobile. 
  • Two years of sobriety requested for people in recovery. 
  • Demonstrated history of dependability.  
  • Flexibility and a sense of humor. 

Hours will be flexible to meet the times of events. Occasional night and weekend hours. The hours for this position are negotiable and estimated at 8-16 hours a week.  

This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty. 

How to Apply:

HRiA encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Equity and inclusion are core values of our organization. Our hiring and business practices appreciate the strengths offered through varied backgrounds. As public health practitioners with a social justice focus, we are committed to better understanding and learning from the institutional structures that create disparities among us and our work. We are actively seeking to build a diverse and experienced staff 

HRiA offers exceptional employee benefits that include a 35-hour work week; employer funded health, dental and life insurance; a retirement plan that includes an employer-funded tax-deferred annuity; generous vacation and sick time; and flexible work schedules. 

To apply, submit your resume, cover letter, and salary requirements online.

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