Adam Ferrante is a Contact Center Supervisor for the Helplines at HRiA. Adam has extensive experience in call center operations, team building and management. He obtained his Recovery Coach certificate and have fulfilled his requirements to be a Certified Addiction Recovery Coach (CARC). Before joining HRiA, Adam worked as a recovery coach for Mass General Brigham out of North Shore Medical Center. He has a BA in History from Ohio Wesleyan University.