Brief Overview:

We are seeking a full-time Capacity Building Manager to join a growing team within our CBA Cluster. This is an exciting opportunity to help build the capacity of clinicians and other allied health professionals in MA to improve public health and advance health and racial equity, with a special focus on problem gambling. Candidates must be able to participate in in-person meetings/events in the Western Mass region without needing overnight accommodations.

Position Description:

Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive.

In 1957, The Medical Foundation (TMF) was created to primarily fund biomedical research in Massachusetts. Since then, we’ve been on a journey of evolution. We changed our name to Health Resources in Action (HRiA) to reflect our impact in the field of public health. Today, HRiA works with individuals, organizations, and communities to drive a policy and systems change approach to advance health and racial equity.

HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values:

• Health and racial equity by identifying and addressing the root causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt all systems of oppression.
• Leading with heart by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission.
• Collaboration by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust.
• Innovation by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities.

HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-impact work, person-centered policies, and generous benefits, our team continually invests in making HRiA a great place to work. Our diverse staff of over 270 people hail from 30+ states, with a homebase in Boston’s Chinatown neighborhood.

HRiA’s core services comprise five clusters: capacity building assistance (CBA), grantmaking for biomedical research and community health initiatives, research and evaluation, public health services, and health and racial equity. Our CBA services help people, organizations, and communities build the competencies, infrastructure, and resources necessary to improve public health and achieve health and racial equity. Our CBA portfolio is broad, encompassing training, technical assistance (TA), and communication support, as well as strategic planning, facilitation, and leadership development services.

Opportunity

We are seeking a full-time Capacity Building Manager to join a growing team within our CBA Cluster. This is an exciting opportunity to help build the capacity of clinicians and other allied health professionals in MA to improve public health and advance health and racial equity, with a special focus on problem gambling. We are seeking a dynamic, engaging, and outgoing individual with experience collaborating with leaders and staff in behavioral health and/or substance use treatment/recovery-focused organizations, developing and providing TA and training, as well as conducting community outreach and engagement. The ideal candidate will be adept at building trusting relationships, skilled at managing complex group dynamics, confident in communicating and interacting with people with diverse backgrounds and experiences to generate successful outcomes, and committed to supporting and enhancing problem gambling treatment services in the Commonwealth.

Position Description

The Capacity Building Manager will work collaboratively with a cross-disciplinary team to develop and deliver CBA services on behalf of the MA Technical Assistance Center for Problem Gambling Treatment (M-TAC) to outpatient treatment centers, recovery centers, and other clinical treatment organizations to build their capacity to screen and provide treatment for problem gambling. The Manager will serve as the liaison for partners within the Western region of Massachusetts, and will work closely with partners to identify and address capacity needs, and ensure their programs, interventions, and messages are effective, tailored and appropriate for the communities they serve, and in alignment with state and federal guidance and best practices.

The Manager will be responsible for providing services to organizations located within the Western region of the state, with a focus on Bureau of Substance Addiction Services (BSAS)-funded outpatient treatment centers that have committed to providing problem gambling treatment services. Regular travel will be required within the region for training and outreach activities. A team of Capacity Building Managers also support the following regions of the state: Central, Southeast, Northeast, MetroWest, and Boston. This position will manage and support a range of projects, both new and existing, in collaboration with the Associate Directors and other team members.

This is a full-time, exempt position. The Capacity Building Manager will lead and support regular, ongoing, in-person work with clients located in the Western region of the state. As a result, the Manager must live within daily commuting distance of Western Massachusetts, and possess a valid driver’s license. HRiA’s standard work hours are Monday-Friday, 9:00 am-5:00 pm. This position will have the flexibility of working remotely from home and/or in our Boston office, with an opportunity to flex hours, with supervisor approval, to accommodate client schedules and personal needs. The salary range for this position is low- to mid-$60k, depending on experience and skills. The Capacity Building Manager will be supervised by an Associate Director for the project.

• Competitive salaries
• Health insurance
• Retirement plan
• Flexible summer hours
• Vacation starting at 4 weeks
• 13 paid holidays, plus office closure time during the last week of December.

Duties and Responsibilities:

Management

• Engage regularly with the relevant staff and leaders of partner organizations within the designated region.
• Develop and maintain strong, trusting, and effective relationships with key partners, including clinicians, recovery coaches, allied health professionals, and community leaders.
• Assist with project planning, decision making, implementation, and evaluation.
• Communicate effectively, efficiently, and appropriately with team members and team leads, and the HRiA supervisor.
• In coordination with the Associate Directors, help manage multiple, concurrent projects, including coordinating the efforts of team members and consultants for designated projects.
• In coordination with the Associate Directors, inform budget development and monitor individual travel and outreach-related expenses.
• Coordinate and participate in team meetings, committees, and workgroups.

Project Work

• Serve as the primary point of contact for outpatient treatment centers, recovery centers, and community-based organizations in the designated region, providing guidance and delivering TA to ensure successful engagements.
• Meet with and communicate regularly with key partners, offering individualized consultation and support to assess ongoing needs and opportunities for providing capacity building support.
• Conduct regular outreach activities within the designated region.
• Attend regularly scheduled regional, organizational, and other relevant meetings to engage with partners, both in-person and virtually, promoting program services during these meetings as appropriate.
• Fulfill remote and in-person training requests to partner organizations within the designated region.
• Contribute learnings and expertise gained from partner engagement opportunities to help inform program priorities, including TA initiatives and training content; work with team members, consultants, and subcontractors to develop, lead, and/or support the training and education needs identified by partners.
• Develop, implement, and monitor TA plans for designated organizations to guide activities and ensure the timely completion of deliverables within budget and to the funder’s satisfaction.
• In coordination with the Associate Directors, manage or contribute to the planning and facilitation of projects, including conceptualization and design; assisting with establishing goals, objectives, and deliverables; facilitating meetings, technical assistance, and training activities; providing ongoing support and follow up; and preparing summary materials and deliverables.
• Support the preparation of deliverables for the funder including reports, presentations, summaries, evaluations, and correspondence.
• Provide insight and guidance to help address challenges and barriers; solicit organizational and community-level input, feedback, and challenges to share with the team and funders (as appropriate) to guide ongoing and future program implementation.
• Support and ensure continuous quality improvement activities, such as gathering qualitative and quantitative data from organizations to monitor progress and facilitate program evaluation.
• Maintain knowledge of significant trends and developments in services and use this to advance project objectives.

Thought Leadership

• Maintain and advance skills in project management, training and facilitation, health and racial equity, and related content areas.
• Through experiential and formal professional development opportunities, build skills and expertise to become a trusted, informed professional as relevant to this role, including but not limited to topics such as problem gambling, health and racial equity, and/or other related public health topics and approaches for HRiA, clients, and our communities.
• Deliver in-person trainings and presentations as requested by partners within the designated region(s).
• Serve as a mentor for junior team members as appropriate.
• Contribute to website content and other communication efforts to share and promote organizational approaches, expertise, and learning, as appropriate or needed.
• Present at conferences and events with senior staff, as appropriate.
• Suggest ideas/improvements to project and organizational policies, procedures, and/or processes through participation in teams and committees.

New Business Development

• Working with the Associate Directors and the Managing Director, help identify priorities to address and support the development of new scopes of work and budgets for additional funding opportunities as requested.
• Outreach to and provide TA and programmatic information to organizations within the designated region, who are interested in providing problem gambling treatment services.
• Develop and implement marketing strategies based on experience, funder requests, and client needs.

This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under their supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.

Candidate Qualifications:

If you are a strong candidate for this position, but do not possess all the preferred qualifications listed below, we encourage you to apply!

Successful candidates will possess the following qualifications:

• Bachelor’s degree and at least three years of professional experience working with health care organizations, community-based organizations, or other public health-focused organizations (In absence of Bachelor’s degree, five or more years of similar professional experience).
• Demonstrated experience providing TA, conducting community engagement activities, and/or facilitating trainings:
  • Ability to engage partners to develop trusting and respectful relationships.
  • An excellent facilitator, with the ability to manage group dynamics, respond quickly to unexpected challenges, and create opportunities for full group engagement and participation.
  • Openness to learn and serve diverse communities and priority populations.
• Demonstrated ability to develop and manage projects and engagements:
  • Strong organizational and time management skills, and ability to juggle multiple tasks and competing demands and deliverables.
  • Keen attention to detail and a strong commitment to high-quality products, customer/client service, and team interactions.
  • Strong written and verbal communication, interpersonal, and facilitation skills, including communicating by video conference, phone, and/or in person (when needed) and ability to adjust style and messaging depending on the audience and medium.
  • Ability to work as part of a team, but also to work independently and take personal initiative to complete tasks.
• Valid driver’s license; residence within commuting distance to designated region of MA.
• Fluency or proficiency in a language other than English (e.g., Spanish, Portuguese, Haitian Creole, Mandarin, Cantonese, Korean, Khmer, among others). (Preferred, not required)
• Experience with recovery-oriented systems of care, and/or Lived Experience (Preferred, not required)

Personal Characteristics and Skills

The ideal candidate will be:

• Dedicated to public health and achieving health and racial equity.
• An excellent communicator, including written, public speaking, and interpersonal skills, who communicates clearly and directly, with the ability to provide, hear, reflect, and act on feedback.
• A relationship builder who can interact and build trust with many different people and work effectively across differences, and committed to valuing diversity of thought, backgrounds, and perspectives.
• A dynamic and engaging group and process leader, who brings energy, self-awareness, empathy, and humility to individual and group interactions.
• Able to think strategically and creatively, and to encourage, inspire, and mobilize others toward collective and strategic actions.
• Committed to being fully present in interactions in a way that makes people feel elevated, energized, and expanded.
• Confident and comfortable engaging hospital, non-profit, healthcare executives and leaders, and able to collaborate with people from various backgrounds, career stages, and levels of training.
• An entrepreneur who thrives in a consulting environment.
• Able to apply appropriate concepts, frameworks, and processes to develop innovative, tailored solutions to meet the needs of partners.
• Able to synthesize group discussion and brainstorming real-time to generate desired outcomes.
• A resourceful, creative, and pragmatic problem-solver who can pivot processes and strategies in the moment.
• An initiative-taker who can work independently and collaboratively as part of a team.
• Able to travel (as needed and at HRiA’s expense) for various client or project engagements within the designated region, and potentially across the state.
• Flexible with a sense of humor.

How to Apply:

HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through diverse backgrounds.

HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

HRiA offers an attractive benefits package including medical, dental and life insurance, short-term disability, retirement plan, tax-deferred annuity, generous vacation starting at four weeks, and office closure at the end of December.

To apply, please submit your resume and cover letter online.

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