Director of Program Operations

Brief Overview:

We are seeking a Director to lead the Clearinghouse team and oversee the operation of the Clearinghouse program (“health resources center”) including reproduction and distribution of hundreds of products for the MA Health Promotion Clearinghouse and other public health organizations.

Position Description:

Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive.

In 1957, The Medical Foundation (TMF) was created to primarily fund biomedical research in Massachusetts. Since then, we’ve been on a journey of evolution. We changed our name to Health Resources in Action (HRiA) to reflect our impact in the field of public health. Today, HRiA works with individuals, organizations, and communities to drive a policy and systems change approach to advance health and racial equity.

HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values:

  • Health and racial equity by identifying and addressing the root causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt all systems of oppression.
  • Leading with heart by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission.
  • Collaboration by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust.
  • Innovation by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities.

HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-impact work, person-centered policies, and generous benefits, our team continually invests in making HRiA a great place to work. Our diverse staff of over 270 people hail from 30+ states, with a homebase in Boston’s Chinatown neighborhood.

For more information about the organization visit


We are seeking a dynamic Director to lead the Clearinghouse team and oversee the operation of the Clearinghouse program (“health resources center”) including reproduction and distribution of hundreds of products for the MA Health Promotion Clearinghouse and other public health organizations. This is an excellent opportunity for someone who is passionate about program management, skilled in managing complex multi-stakeholder programs, and enjoys system and process improvement. In addition, this position will be exposed to a wide range of public health topics and communication strategies. The ideal candidate will be a relationship builder, detail-oriented, and a fast learner. Director Candidates must be based in or willing to move to Massachusetts.

This is an exempt, full-time position with a salary range of $95,000.00 – $105,000.00 and is based on skills and experience.

HRiA offers strong benefits to its employees, including competitive salaries, health insurance, retirement plan, flexible summer hours, vacation starting at 4 weeks, 13 paid holidays, plus office closure time during the last week of December.

Position Description 

The Director of Program Operations is responsible for leading the Clearinghouse services portfolio at HRiA. This includes directing the contracts with Massachusetts Department of Public Health and other clients/partners, coordinating the various funders and associated projects and tasks, and overseeing the warehouse operations in Burlington, MA, including regular travel to the site. The Director is responsible for establishing the overall vision and direction for the portfolio of work (in conjunction with the Vice President), setting goals and objectives for the projects and teams, managing project budgets, making decisions, implementing tasks as appropriate, and hiring and supervising staff who contribute to the projects. The Director works with the team to monitor and implement project workplans, ensure that project milestones are met, and products are delivered on time and within budget. The Director also works closely with clients and funders to ensure services meet or exceed contractual obligations, stakeholder expectations, and professional standards. At HRiA, the Director will contribute to programmatic and organizational growth, including leading and contributing to proposals and scopes of work for new business within and beyond the portfolio, and sharing lessons learned and insights to promote HRiA as a thought leader.

Duties and Responsibilities:

Management & Supervision 

  • Direct large multi-year projects, including managing teams, clients, and budgets
  • Lead a Clearinghouse team comprising diverse professionals who work at two office locations and/or remotely
  • Oversee warehouse facility, including regular, in-person site visits; develop and monitor systems and protocols to ensure effective operations
  • Develop, engage, and maintain strong relationships with key stakeholders and leaders, including clients, government agencies, and community leaders and residents
  • Provide insight and guidance to help address challenges and barriers, and support and ensure continuous quality improvement activities
  • Conduct annual staff performance reviews, and develop and support staff in setting and attaining professional development goals
  • Assist with project planning, decision making, implementation, and evaluation
  • Work with HRiA’s Administration & Finance staff to develop and monitor project budgets
  • Participate in Cluster Leadership Team meetings and other organization-wide activities as needed

New Business Development

  • Lead a portfolio of health promotion clearinghouse or related projects; set vision and develop and implement strategies for sustainability and growth
  • Work with the Vice Presidents, Development Manager, and other senior leadership to identify and pursue business development opportunities to sustain and expand Clearinghouse portfolio
  • Lead and/or contribute to proposals and scopes of work for new business, including creating distribution/marketing/product development plans and budgets
  • Develop and implement marketing strategies based on experience, distribution trends, and client needs
  • Participate on the Development Team

Thought Leadership

  • Serve as a trusted, informed source on clearinghouse services for HRiA, clients, and community
  • Provide advice to clients and internal teams to help guide project approaches and tasks
  • Develop and provide web content to promote work
  • Develop and deliver webinars, presentations, and practice briefs; attend and present at regional or national conferences, as appropriate
  • Suggest ideas/improvements to project and organizational policies, procedures, and/or processes through participation in teams and committees


  • Establish vision, goals and objectives to help guide projects and teams
  • Work with project staff to ensure contract compliance and implementation, and timely completion of deliverables within budget and to client’s satisfaction
  • Serve as primary point of contact for clients and manage communication and reporting about project progress, challenges, and successes
  • Develop and implement systems, policies, and procedures for all aspects of Clearinghouse operations (e.g., shipping and labeling requirements, publication cataloging and inbound process, and publication revision process, among others)
  • Oversee management of Clearinghouse publication projects for quality assurance and provide technical assistance (e.g., copy editing, proofing, and graphic design direction)
  • Direct the Fulfillment Center’s systems and processes, including workflow, infrastructure maintenance, safety procedures, and special projects
  • Oversee inventory, data management, and distribution systems and reporting
  • Ensure provision of high-quality customer service by all members of the team
  • Maintain knowledge of significant trends and developments in clearinghouse services, including content delivery
  • Provide technical and content expertise to support and enhance other projects and services at HRiA
  • Build and maintain strong and effective relationships with clients and other key stakeholders

Candidate Qualifications:

  • Master’s degree in public health, health communication, or similar field; in lieu of advanced degree, a bachelor’s degree with at least 10 years of relevant work experience
  • A minimum of seven years of leadership experience in program management
  • A minimum of five years of experience in logistics management
  • Demonstrated experience managing federal or state contracts
  • Demonstrated experience managing and supervising staff and consultants
  • Demonstrated experience with public health communication
  • Strong skills in logistics, budget/finance, communication, relationship building, problem-solving
  • Excellent client and project management skills, with ability to work simultaneously with multiple funders, partners, and vendors to fulfill contract requirements and meet deadlines
  • Highly organized, motivated, and able to work well independently and with a team
  • Strong attention to detail and organization
  • Experience working in a multicultural environment
  • A commitment to valuing diversity of thought, backgrounds, and perspectives
  • Ability to work effectively in a fast-paced, busy environment
  • Be based in or willing to move to Massachusetts
  • Flexibility and a sense of humor
  • A valid driver’s license required

This description is intended to indicate a summary of work duties that will be required in this position.  It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under their supervision. The documented roles and responsibilities shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.

How to Apply:

To apply, submit your cover letter and resume online.

HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

For more information about the organization visit

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