IT Manager

Brief Overview:

We are seeking a full-time IT Manager to join HRiA’s growing technology team to oversee day-to-day operations of IT and help desk management.

Position Description:

Health Resources in Action (HRiA) provides consulting services to government agencies, healthcare institutions, philanthropic foundations, nonprofit organizations, and other entities. We are looking for a business/technology leader who can both craft and implement the next generation of internal technology systems and processes for our growing organization. The IT Manager will drive innovation and change through increased automation of systems, new software, or integrations between existing legacy systems. 

The IT Manager will be responsible for the day-to-day oversight and operation of our organization’s technology systems and infrastructure. They will oversee the organization’s computer systems, electronic data operations, outsourced helpdesk, and will be responsible for ensuring our internal staff and teams receive timely and efficient services in collaboration with the organization’s Managed Service Provider. 

The IT Manager will work and communicate with staff at all levels in the organization to identify and develop processes and systems for IT and will collaborate with staff on technology solutions for various projects and initiatives. This position requires someone who is adept at researching and then enacting technology solutions while also paying keen attention to customer service and care. They must be able to explain highly technical information in clear and simple language. They will additionally be the first point of escalation for answering, translating, and making determinations on IT policies and procedures for staff. 

This is a newly created, and highly visible position in a growing organization. This position will be integral in working to drive more automation, make process improvements and maintain documentation.   

The position is ideal for an experienced IT professional. This is an exempt, full-time position. This position is a Level 4B (Senior Manager) role at HRiA and will report to the Director of Technology. The salary range starts at $80,000 and is based on experience and skills. For this position, Greater Boston area residency is preferred, but not required. As a result of the COVID-19 pandemic, HRiA has adopted a “hybrid” work environment, enabling staff to work remotely and/or in the Boston office (for those whose vaccinations are up to date). The Senior Director can work remotely, as approved by their supervisor. Occasional travel to the Boston office is required.  HRIA requires that staff be up to date on their COVID-19 vaccinations and must show proof of vaccination upon hire. 

HRiA offers strong benefits to its employees, including competitive salaries, health insurance, retirement plan, flexible summer hours, vacation starting at 4 weeks, 13 paid holidays, plus office closure time during the last week of December. 

Duties and Responsibilities:

Project Work
  • Work with different departments and teams to identify technology challenges and solutions particular to their work
  • Develop and implement project plans that streamline HRiA’s IT systems and address current and future needs
  • Assist in the development of policies and procedures and monitor adherence
  • Maintain accurate systems documentation
  • Including network diagrams, FAQs (for staff and IT), procedures, etc
  • Collaborate with HRiA’s technology vendors to incorporate changes to systems to ensure projects are completed on-time and in-budget
  • Oversee vendor relationships and ensure the smooth delivery of services
  • Work with the technology team to ensure data security across all environments.
  • Work closely with the Director of Technology and vendors to help craft and execute on the long term organization technology roadmap.
  • Potentially oversee and mentor junior IT staff members
Thought Leadership
  • Drive various improvements to HRiA’s systems.
  • Work to ensure all HRiA systems are functioning correctly and ensure the latest security requirements.
  • Bring a vision of Health and Racial Equity into the IT/ Technology sphere

Candidate Qualifications:

Required qualifications
  • Five or more years of experience in IT within an organization
  • Experience overseeing a Managed Service Provider or other vendor management
  • Experience bringing systems improvements to an organization
  • Experience and comfort communicating at all levels in an organization including HRiA’s senior and executive teams
  • Experience generating reports to support recommendations
  • Experience delivering on projects that are on-time and on budget
  • Good verbal communication and interpersonal skills.
  • Ability to manage multiple simultaneous projects (working both independently and cross-departmentally), problem solve, and to be solution-oriented.
  • Experience or understanding of automation or enhancing automation in an organization
  • Knowledge of or willingness to learn about public health
  • Commitment to advancing health equity and racial equity
  • Comfort working with stakeholders of diverse viewpoints and experiences ?
  • Excellent communication and interpersonal skills.
Personal Characteristics
  • A commitment to valuing diversity of thought, backgrounds, and perspectives.
  • Creative thinking and willingness to consider and explore various options for achieving an objective or understanding and resolving a challenge.
  • Ability to work collaboratively with a wide range of people representing various backgrounds, levels of training, and career stages.
  • Dedication to social justice and a passion for achieving health and racial equity.
This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.

How to Apply:

To apply, submit your cover letter and resume online.
HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

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