Manager, Planning & Facilitation

Brief Overview:

We are seeking a full-time Manager, Strategic Planning & Facilitation to join a growing team within our CBA Cluster focused on planning and organizational effectiveness.

Position Description:

We are seeking a dynamic, engaging, and skilled facilitator and planner, with experience working with leaders and staff of community-based organizations, hospitals, health centers, health departments, and/or philanthropic organizations. The Manager will be adept at building trusting relationships, skilled at managing group dynamics, and confident in communicating and interacting with people with diverse backgrounds and experiences.

The Manager will work collaboratively with a cross-disciplinary team to develop and deliver innovative and customized strategic planning, facilitation, and organizational development services for clients. They will manage and support a range of planning projects, including facilitating or supporting comprehensive strategic planning initiatives, strategic discussions or framework development, planning activities to support state or hospital community health needs assessments, and other coaching/ leadership development engagements to support organizational effectiveness. The Manager will also contribute to programmatic and organizational growth by contributing to proposals and scopes of work to secure new business within and beyond the portfolio, as well as share expertise, lessons learned, and insights with internal staff and external stakeholders.

This is a full-time, exempt position. The Program Manager may work remotely or in our Boston-based office. All HRiA staff who work in the Boston office and/or conduct in-person work activities must be up to date on COVID-19 vaccinations. The candidate will be required to show proof of vaccination upon hire (unless eligible for a religious or medical exemption). The salary range for this position is low- to mid-$60k, depending on experience and skills.

Duties and Responsibilities:


  • Working with Project Leads, help manage numerous concurrent projects and engagements, including coordinating the efforts of team members and consultants for assigned projects.
  • Develop, engage, and maintain strong relationships with key stakeholders and leaders, including clients, government agencies, and community members.
  • Assist with project planning, decision making, implementation, and evaluation.
  • Working with Project Leads, develop project budgets and work with HRiA’s Administration & Finance team to monitor project and department budget
  • Coordinate and participate in team meetings, committees, and workgroups.

Project Work

  • Working with Project Leads, manage or contribute to strategic planning and facilitation projects, including conceptualization and design; assisting with establishing vision, goals and objectives; facilitating meetings and planning activities; providing ongoing support and follow up; and preparing summary materials and deliverables.
  • Contribute planning and facilitation experience and expertise to help guide individuals and teams toward goals and objectives.
  • Build and maintain strong, trusting, and effective relationships with clients and other key stakeholders.
  • Serve as primary point of contact for clients, providing guidance and technical assistance to ensure successful engagements and communicating regularly about project progress, challenges, and successes.
  • Develop, implement, and monitor project workplans to ensure timely completion of deliverables within budget and to client’s satisfaction.
  • Prepare deliverables for clients including reports, presentations, summaries, evaluations, and correspondence.
  • Provide insight and guidance to help address challenges and barriers, and support and ensure continuous quality improvement activities.
  • Provide technical and content expertise on strategic planning, organizational and leadership development, and facilitation to support and enhance other projects and services at HRiA.
  • Maintain knowledge of significant trends and developments in services and use this to advance project objectives.

New Business Development

  • Working with Directors and the Managing Director, help identify and assess funding opportunities for new strategic planning, facilitation, coaching and leadership development and other projects at HRiA.
  • Assist with proposal writing and other new business development activities, such as helping develop scopes of work and budgets for contract extensions or preparing content for proposal for rebids or other new opportunities

Thought Leadership

  • Maintain and advance skills in project management, supervision, training and facilitation, health and racial equity, and related content areas.
  • Through experiential and formal professional development opportunities, build skills and expertise to become a trusted, informed professional in planning, strategic planning, facilitation, coaching and leadership development, health and racial equity, and/or related public health topics and approaches for HRiA, clients, and our communities.
  • Provide web content to share and promote work.
  • Present at conferences and events with senior staff, as appropriate.
  • Suggest ideas/improvements to project and organizational policies, procedures, and/or processes through participation in teams and committees.

HRiA’s work hours are Monday – Friday, 9:00 am – 5:00 pm.  As HRiA is a national organization, staff have the opportunity to flex their schedules to accommodate different time zones, client schedules and personal needs.   This description is intended to indicate the kinds of work duties that will be required in this position.  It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under their supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.

Candidate Qualifications:

The successful candidate will have the following minimum qualifications:

  • Bachelor’s degree and at least three years of professional experience working with community-based organizations or other public health or health care organizations. (In absence of Bachelor’s degree, five or more years of similar professional experience.)
  • Two years or more of relevant experience in planning and facilitation.
  • Knowledge of and ability to apply strategic planning concepts, frameworks, and processes to develop innovative, tailored solutions for various clients.
  • Demonstrated ability to develop and manage projects and engagements.
  • Ability to encourage, inspire, and mobilize others toward collective and strategic actions.

Personal Characteristics and Skills

The ideal candidate will be:

  • Dedicated to public health and achieving health and racial equity.
  • Committed to valuing diversity of thought, backgrounds, and perspectives.
  • Able to think strategically and creatively, and to help others do the same.
  • An excellent facilitator, with the ability to manage group dynamics, respond quickly to unexpected challenges, and create opportunities for full group engagement and participation.
  • A relationship builder who can interact and build trust with many different people and work effectively across difference.
  • A solid project manager, able to juggle multiple projects and competing demands and deliverables.
  • An excellent communicator, including written, public speaking, and interpersonal skills, who communicates clearly and directly, with the ability to provide, hear, reflect, and act on feedback.
  • A dynamic and engaging group and process leader, who brings energy, self-awareness, empathy, and humility to individual and group interactions.
  • An entrepreneur who thrives in a consulting environment.
  • Confident and comfortable engaging hospital, non-profit, healthcare executives and leaders, and an able to work collaboratively with people from various backgrounds, career stages, and levels of training.
  • A resourceful, creative, and pragmatic problem-solver.
  • A self-starter who is able to work independently and collaboratively as part of a team.
  • Able to travel (as needed and at HRiA’s expense) for various client or project engagements.
  • Flexible with a sense of a humor
  • Proficient with Microsoft Office (e.g., Word, Excel, Outlook, PowerPoint, OneNote, Teams)

How to Apply:

HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.

HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

HRiA offers an attractive benefits package including medical, dental and life insurance, retirement plan, tax-deferred annuity, and generous vacation starting at four weeks.

To apply, please submit your resume and cover letter online.

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