Project Manager, Oregon Behavioral Health Resource Network(BHRN) Helpline

Brief Overview:

We are seeking a Project Manager for the Oregon Behavioral Health Resource Network (BHRN) Helpline to partner with staff and stakeholders across a variety of roles and levels to develop, implement, and maintain a substance use helpline solution for the state of Oregon.

Position Description:

Health Resources in Action (HRiA) is a non-profit, public health consulting organization headquartered in Boston, MA with a mission to help people live healthier lives and create healthy communities through prevention, health promotion, policy, and research.  With an emphasis on community engagement and commitment to racial and healthy equity, HRiA has earned a national reputation as a leader in the fields of public health and social change. We work with diverse clients who share our vision of healthier communities, including the U.S. Centers for Disease Control and Prevention, the U.S. Department of Health and Human Services, state and local health departments, hospitals, and private/corporate philanthropic entities.   

Since its founding in 1957, HRiA has been at the forefront of public health, leading the way to promote healthier and more vibrant communities. Our work recognizes and addresses the ways that structural racism and social and economic factors impact health outcomes. Our health equity framework centers racial equity and guides our work with communities, partners, and clients as well as our internal policies and processes. HRiA is also a member of the National Network of Public Health Institutes with over 40 affiliates across the US.     

HRiA’s core services comprise five clusters: (1) public health services, (2) capacity building assistance (CBA), (3) grantmaking for biomedical research and community health initiatives, (4) research and evaluation, including community health improvement services, and (5) health and racial equity.

As part of our Public Health Services, HRiA manages an extensive portfolio of behavioral health initiatives, including statewide substance use helplines in Vermont and Oregon and substance use and problem gambling helplines in Massachusetts and Illinois. The Illinois Helpline for Opioids and Other Substances (Illinois Department of Human Services, Division of Substance Use Prevention and Recovery) was launched in 2017, building upon our experience operating the MA Substance Use Helpline (Massachusetts Department of Public Health, Bureau of Substance Addiction Services) for over 23 years. HRiA launched the Vermont Helplink (Vermont Department of Health, Division of Substance Use Programs) in 2019. HRiA began operating the MA Problem Gambling Helpline (Massachusetts Department of Public Health, Office of Problem Gambling Services) in 2020 and the Illinois Problem Gambling Helpline (Illinois Department of Human Services, Division of Substance Use Prevention and Recovery) in 2022. HRiA is currently contracting with the Oregon Health Authority to launch a substance use helpline for Oregon in December 2023. 

The helplines comprise state-specific websites and online portals, as well as a single, centralized contact center that manages calls, chats, and texts from residents of all our Helpline states. The helplines connect consumers with comprehensive, accurate, and current information about and referrals to treatment, harm reduction, prevention, and recovery services available in their states.  

To learn more about HRiA and our helplines, visit the following: 


We are searching for a full-time Project Manager for the Oregon Behavioral Health Resource Network (BHRN) Helpline (hereafter the OR Helpline). This is an exciting opportunity to partner with staff and stakeholders across a variety of roles and levels to develop, implement, and maintain a substance use helpline solution for the state of Oregon. The successful candidate will bring management experience and a deep commitment to substance use services while developing these skills and expertise, through client interaction, program implementation, staff supervision, and program administration.  

This is an exempt, full-time position with a salary range in the mid- to high- $70k’s, based on skills and experience. The Project Manager may work remotely, and it is strongly preferred that they reside in Oregon. Occasional travel to the Boston office and within Oregon is required.  

Position Description 

The Project Manager is responsible for ensuring the overall success of the OR Helpline. This includes developing project plans and timelines and coordinating with colleagues and partners to prepare the staffing, systems, and components to launch the service. Once the service is launched, the Project Manager will manage the OR Helpline, including implementing enhancements, ensuring the project is responsive to evolving needs, maintaining knowledge of the service systems, and monitoring and implementing continuous quality improvement (CQI). The Project Manager will assist with budget development and management. The Project Manager will collaborate with the Project Managers of the MA Helplines, IL Helplines, and VT Helplink, and report to HRiA’s Managing Director, Behavioral Health. They will also work closely with the Helplines’ supervisory, communication, marketing, and technology staff.  

Duties and Responsibilities:

The Project Manager will be responsible for the development and ongoing implementation of the OR Helpline, in collaboration with the Managing Director, Behavioral Health, the Directors, and the Helpline team. The Project Manager will provide substance use and project management expertise in a fast-paced, high-intensity, high-visibility context to ensure the effective, efficient, and timely implementation of the project. This includes but is not limited to the following: 


  • Developing, implementing, and maintaining a flexible but specific workplan that supports the management and triage of multiple priorities and needs, while ensuring adherence to the timeline. 
  • Managing and facilitating the engagement and participation of project funders, the project team, the subcontractors, and other stakeholders, such as the BHRNs (regional Behavioral Health Resource Networks). 
  • Managing recruitment and hiring for OR Helpline roles as needed. 
  • Communicating effectively, efficiently, and appropriately with the funders, the project teams, supervisor, and other stakeholders. 
  • Monitoring OR Helpline-related work of HRiA’s partners/subcontractors and guiding their programmatic and fiscal progress.  
  • Identifying, prioritizing, and resolving challenges (proactively where possible) to minimize impact to the project goals and timeline.  
  • Preparing and submitting all required progress and data reports and other documentation to the funder to ensure contract compliance. 
  • Working with the Managing Director and other staff to monitor and manage the overall project budget, timeline, and programmatic progress. 
  • Supervising, mentoring, evaluating, and supporting the professional development of up to two staff people as needed. 
  • Approving staff timesheets and schedules as appropriate.

Project Work 

  • Working collaboratively with the funder and HRiA staff to develop and implement enhancements to ensure the project is innovative, meets the needs of OR residents, and responds to the systemic and structural issues that produce health and racial inequities. 
  • Contributing technical skills and/or content expertise on substance use, behavioral health, and/or racial equity to this project to ensure its effective implementation and sustainability.  
  • Establishing and monitoring systems to gather and report data to assess project process and outcomes; identify and implement CQI activities, as needed. 
  • Contributing technical skills and/or content expertise to other related HRiA projects and to the organization, as appropriate or needed. 

Thought Leadership 

  • Maintaining and building skills and knowledge in management, supervision, behavioral health, health and racial equity, and/or other related content areas.  
  • Participating in HRiA’s Behavioral Health and Racial Equity (BeHERE) Initiative. 
  • Contributing to blogs, HRiA website content, and other sources to promote the OR Helpline and the team’s expertise, as appropriate.  
  • Presenting at conferences/events with senior HRiA staff, as appropriate. 
  • Suggesting ideas/improvements in project and/or organizational processes and systems through participation in teams and committees. 

New Business Development 

  • Assisting with proposal writing and/or submission as needed; this may include working with the Managing Director and other staff to prepare scopes of work and budgets for contract extensions, as well as working with development staff to prepare proposals for rebids or other new opportunities. 
  • Contributing to HRiA website, blogs, and other opportunities to market services and expertise. 

Candidate Qualifications:

Special Requirements 

  • Occasional travel to Boston and within Oregon (paid or reimbursed by HRiA) is required of this position.  
  • May require some work outside of traditional business hours.

Candidate Qualifications 

  • Bachelor’s degree and at least five (5) years of relevant work experience in a leadership or management capacity, with demonstrated success in managing and implementing a program of similar size and scope. (In absence of bachelor’s degree, seven or more years of similar professional experience.) 
  • Experience working in or with substance use or behavioral health service programs and providers. 
  • Project Management Professional (PMP) certification preferred. 
  • Commitment to and understanding of health and racial equity and strong understanding of the root causes of inequities and how racism is a public health crisis. 
  • Certification as a Community Resource Specialist (through AIRS) preferred or willingness to obtain within one year of hire (at HRiA expense). 
  • Exceptional verbal, written, and presentation skills. 
  • Strong organizational skills and an ability to juggle multiple, competing priorities and timelines.  
  • Strong problem-solving and analytical skills, with an ability to anticipate challenges and propose solutions. 
  • Ability to identify priority project tasks, gather input and guidance, and accomplish them independently with minimal additional oversight.  
  • Keen attention to detail and a strong commitment to high-quality products, customer/client service, and team interactions. 
  • Excellent interpersonal skills, including strong communication, negotiation, and collaboration skills. 
  • Proven ability to establish and maintain effective working relationships with a wide variety of individuals and organizations relevant to the project. 
  • Openness to information that may be different from personal views, and a willingness to work with consumers who may be ambivalent, resistant, impaired, or have psychological disorders. 
  • Openness to a variety of treatment services based on individuals’ needs.  
  • Respectful of cultural differences, and values diversity of thought, backgrounds, and perspectives. 
  • Ability and willingness to field incoming Helpline calls during periods of high call volume or other special circumstances.  
  • Two years of sobriety requested for people in recovery. 
  • Oregon residency is a plus. 

Training in addiction, screening, interviewing, treatment services, and resources is available. Coordination with team members in different time zones will be required. Standard hours for this role are Monday-Friday 8am-4pm PT and may be flexible. The OR Helpline will operate 24 hours a day, 7 days a week. 

This description is intended to indicate the kinds of work duties that will be required in this position.  It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision.  The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty. 

How to Apply:

HRiA is actively seeking to build a diverse and experienced staff. HRiA encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.  

HRiA offers an attractive benefits package, including medical, dental and life insurance, retirement plan, tax-deferred annuity, and generous vacation starting at four weeks. 

To apply, submit your resume and cover letter online

* NO PHONE CALLS PLEASE, if you have a question please click the button below*