Senior Manager, Capacity Building Assistance

Brief Overview:

We are seeking a full-time Senior Manager to work in HRiA’s CBA cluster to help build the capacity of community-, faith-based and tribal and indigenous people serving organizations (CBOs, FBOs, and TIPSOs) in MA to improve public health and advance health and racial equity.

Position Description:

We are seeking individuals with experience working in and with CBOs, and developing and providing CBA services, and with expertise in training, community engagement and/or behavioral health. The Senior Manager will support the COVID-19 Community Grants Program, with the potential to contribute to a range of projects and other new opportunities over time.

The COVID-19 Community Grants Program is a partnership between the Massachusetts Department of Public Health (MDPH) and HRiA to provide grant funding and CBA to over 40 CBOs, FBOs, and TIPSOs serving Black, Indigenous and people of color (BIPOC) in Massachusetts cities/towns disproportionately affected by COVID-19. Grantees utilize this funding by implementing and expanding the work of COVID-19 vaccine equity through identifying and addressing social determinants of health and public health issues that are most important to them and their communities. Funded grantees are providing education and training, culturally and linguistically appropriate messaging, and a broad array of services to address social determinants of health, prevent COVID-19 transmission and/or reduce the impact of COVID-19 on marginalized communities. HRiA is supporting grantees efforts through training, communications support, and other technical assistance to enhance organizational and community capacity.

The Senior Manager will work collaboratively with a cross-disciplinary team to develop and deliver coordinated, comprehensive CBA services to CBOs, FBOs, and TIPSOs and/or to leverage other community resources to meet identified needs. The Senior Manager will be the designated liaison for a cohort of organizations and will work closely with them to identify and address capacity needs, and ensure their programs, interventions, and messages are effective, tailored and appropriate for the communities they serve, and in alignment with state and federal guidance and best practices. The Senior Manager will also support grant management, evaluation, and other administrative activities, and leverage other staff expertise as needed.

This is an exempt, full-time position with a starting salary range in the low to mid-$70k for candidates who meet the minimum qualifications, and higher for those with more experience. Given the focus on local community organizations, MA residency is required. As a result of the COVID-19 pandemic, HRiA has adopted a “hybrid” work environment, enabling staff to work remotely and/or in the Boston office. The Senior Manager can work remotely for some or all of their workweek, as appropriate to the role and as discussed with and approved by their supervisor. Some travel to the Boston office and/or to local CBOs, FBOs, and TIPSOs may be required. The Senior Manager will report to a Director within HRiA’s CBA Cluster.

Duties and Responsibilities:


  • Engage regularly with staff and leaders of CBOs, FBOs, TIPSOs or other public health organizations, the Department of Public Health/funders and/or other stakeholders
  • Communicate effectively, efficiently, and appropriately with team members and team leads, and the HRiA supervisor.
  • Supervise, mentor, and support the professional development of one to three staff, as appropriate and as needed.
  • Coordinate and participate in team meetings, in collaboration with project leads.

Project Work

  • Serve as a trusted liaison by meeting and communicating regularly and providing individualized consultation and support to a cohort of CBOs, FBOs, and TIPSOs to assess needs and opportunities for capacity building support.
  • Develop workplans and/or capacity building plans in collaboration with organizational leads to guide activities and ensure progress.
  • Work with team, other staff, consultants, and subcontractors to develop, lead, and/or support training and other group-level technical assistance.
  • Solicit organizational and community-level input, feedback, and challenges to share with the team and funders (as appropriate) to guide ongoing and future program implementation.
  • Gather qualitative and quantitative data from organizations to monitor progress and facilitate program evaluation.
  • Monitor funding expenditures for grantees to ensure effective and efficient utilization of resources.
  • Contribute technical skills and/or content expertise to other related HRiA projects and the organization, as appropriate or needed.

Thought Leadership

  • Maintain and advance skills in project management, supervision, training and facilitation, health communication, health and racial equity, and related content areas.
  • Contribute to blogs, website content, and other communications efforts to share and promote organizational approaches, expertise, and learning, as appropriate or needed.
  • Present at conferences and events with senior staff, as appropriate or needed.
  • Suggest ideas/improvements in project and/or organizational processes and systems through participation in teams and committees.

New Business Development

  • Assist with proposal writing and other new business development activities, such as helping develop scopes of work and budgets for contract extensions or preparing content for proposal for rebids or other new opportunities, as appropriate or needed.

Typical hours are Monday – Friday, 9:00 am – 5:00 pm. Additional evening and weekend hours are sometimes required to fulfill the duties of this position. HRiA supports flexible schedules to ensure work-life balance and to accommodate staff and clients working across the country in various time zones.

This description is intended to indicate the kinds of work duties that will be required in this position.  It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under their supervision.  The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.

Candidate Qualifications:

  • Bachelor’s degree and at least three years of professional experience working with CBOs, FBOs, and/or other public health organizations. (In absence of Bachelor’s degree, five or more years of similar professional experience.)
  • Fluency or proficiency in a language other than English (e.g., Spanish, Portuguese, Haitian Creole, among others) strongly preferred.
  • Commitment to and understanding of health and racial equity and strong understanding of the root causes of inequities and how racism is a public health crisis.
  • Demonstrated experience in training, community engagement, and/or behavioral health.
  • Ability to encourage, inspire, and mobilize others toward collective and strategic actions.
  • Strong organizational and time management skills, and ability to juggle multiple tasks at once.
  • Demonstrated experience in developing and providing capacity building services, including but not limited to training, education, communications, and/or technical assistance and consultation.
  • Strong written and verbal communication, interpersonal, and facilitation skills, including communicating by video conference, phone, and/or in person (when needed) and ability to adjust style and messaging depending on the audience and medium.
  • Ability to engage clients and community-level stakeholders to develop trusting and respectful relationships.
  • Ability to work with people across a diversity of thought, backgrounds, and perspectives.
  • Ability to work as part of a team, but also to work independently and take personal initiative to complete tasks.
  • Keen attention to detail and a strong commitment to high-quality products, customer/client service, and team interactions.
  • Proficiency with Microsoft Office (e.g., Word, Excel, Outlook, PowerPoint, Teams).
  • Proficiency in or capability of learning new software (e.g., Zoom, Google Suite –Slides, Docs, etc.).
  • Ability to work virtually with a strong and stable internet connection.
  • Flexibility and a sense of humor.
  • Massachusetts residency required given the focus on local community organizations.

How to Apply:

HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.

HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

HRiA offers an attractive benefits package including medical, dental, and life insurance, retirement plan, tax-deferred annuity, flexible work schedules, generous vacation starting at four weeks, and office closure between the Christmas and New Year holidays.

* NO PHONE CALLS PLEASE, if you have a question please click the button below*