Systems & Operations Coordinator

Brief Overview:

We are seeking a Systems & Operations Coordinator to maintain the organizational systems – in partnership with the Research and Evaluation staff – to facilitate the team’s overall success in serving communities and organizations.

Position Description:

HRiA is a rapidly growing, dynamic social change consulting organization. HRiA’s core services currently comprise several clusters: capacity building assistance, grantmaking, research and evaluation, public health services, and health and racial equity.

HRiA offers exciting, engaging, and challenging employment opportunities for researchers, facilitators, analysts, trainers, policy specialists, and more. People come to HRiA because of our commitment to social justice and health equity, our wonderful clients and partners, and our dedicated and dynamic staff. People stay at HRiA because of our collaborative approach to problem solving, our friendly work environment, and our commitment to providing employees with challenging and exciting professional opportunities.

Equity & Inclusion are core values of our organization. Our hiring and business practices appreciate the strengths offered through varied backgrounds. As public health practitioners with a social justice focus, we are committed to better understanding and learning from the institutional structures that create disparities among us and our work. We are actively seeking to build a diverse and experienced staff. We provide an energizing and supportive environment in which to work and to build a career.

HRiA is headquartered in Boston, MA, and has over 200 staff members located in Massachusetts and in over 30 other states across the U.S.

The Systems & Operations Coordinator will be supervised by the Managing Director for Research and Evaluation and responsible for a wide range of duties addressing the administrative, logistical, programmatic, travel, communications, and other vital needs of the R&E Department, which has two managing directors and 22 staff members. The R&E Department has numerous projects being conducted at one time by multiple staff members, and the Systems & Operations Coordinator will be integral to ensuring the organization and coordination across all of these projects.

For this position, Greater Boston area residency is preferred, but not required. As a result of the COVID-19 pandemic, HRiA has adopted a “hybrid” work environment, enabling staff to work remotely and/or in the Boston office (for those whose vaccinations are up to date). The Systems & Operations Coordinator can work remotely, as approved by their supervisor. Occasional travel to the Boston office is required.

Duties and Responsibilities:

While this position will be involved in a variety of tasks, primary duties will include:


  • Manage and maintain organizational systems for the R&E department, developing new systems when needed.
  • Manage departmental software licensure and communication with brand manager as needed
  • Help develop, organize, and track all project workplans and related tasks
  • Coordinate monthly departmental meetings including scheduling, content planning, and note taking


  • Support R&E’s 24 team members with scheduling meetings, communications, follow-up project needs, mailings, and ordering of supplies
  • Complete departmental staff travel arrangements as needed and assist with managing directors’ expense reports

Project Work

  • Support internal project management and community outreach
  • Support qualitative data collection through note taking and/or scheduling of focus groups and interviews
  • Assist in creating professional and polished formatted research reports, including copyediting, formatting, and developing graphics

Grant and Contract Award (including pre- and post-Award)

  • Assist R&E team in preparation and editing of proposals and grant applications and other related materials
  • Update and maintain new business database (Insightly)
  • Interface with HRiA staff, organizational partners, and consultants as necessary to ensure accuracy and timeliness of fiscal and administrative requirements
  • Coordinate financial management of the department (payment/billing for clients and vendors) with HRiA Administrative and Finance Department

Candidate Qualifications:


  • 2-3 years relevant experience (employment or internship) in an office environment;
  • Excellent organizational skills required with strong attention to detail (high priority);
  • Demonstrated ability to prioritize and coordinate multiple tasks simultaneously (high priority);
  • Strong communication and interpersonal skills and can take personal initiative and exercise independent judgment;
  • Calm in a fast-paced, busy environment;
  • Knowledge of Microsoft software, specifically MS Word, Excel, PowerPoint and Outlook;
  • Able to work independently and as a part of a team;
  • Flexibility and a sense of humor;
  • A valid driver’s license a plus.

This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.


How to Apply:

HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.

HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Health Resources in Action offers an attractive benefits package including medical, dental and life insurance, retirement plan, tax-deferred annuity, and generous starting vacation of four weeks.

The salary range for this position is $47,000 to $55,000. Starting salary is commensurate with organizational pay factors including experience, education, and specialized skills.

To apply, submit the following online:

Your one to two page cover letter that includes answers to the following questions:

  1. How does working in this role with the Research and Evaluation Team at Health Resources in Action align with your overall career goals?
  2. What does our mission and commitment to health and racial equity mean to you?
  3. What lived experiences or career and non-career accomplishments make you uniquely qualified for this role?
  4. Your resume

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