Massachusetts Substance Use Helpline

Status: Current
Year: 1997
Location: Massachusetts
Client: Government organizations
Services Provided: Training and Technical Assistance
Technical Expertise: Substance Use

Since 1997, HRiA has operated the Massachusetts Substance Use Helpline, providing free and confidential information and referrals for alcohol and other substance use problems. The Helpline is funded by the Massachusetts Department of Public Health, Bureau of Substance Addiction Services, and is staffed by experienced and certified Screening & Information Specialists with access to a database of 2,000 state-approved prevention, treatment, and recovery resources. Helpline resources are available every day of the year, either by phone at 800-327-5050 or online through our searchable database.

Helpline Specialists help people struggling with addiction, as well as their families, friends, care providers, and other professionals to find information about substance use treatment and recovery support services available in Massachusetts. Our Specialists are available to help callers understand and identify their needs, find appropriate resources, and begin or continue their efforts toward recovery. Our Helpline services are available via telephone in any language, from 8:00 am to 10:00 pm Monday through Friday, and 8:00 am to 6:00 pm on weekends and holidays.

Visitors to the Helpline website can also find licensed and approved services on their own by clicking on “Find a Treatment Center” and searching for programs and services in their area. Visitors can also choose their preferred language and share feedback about the website.

The Helpline is a one-stop resource for substance use prevention and treatment information in Massachusetts. We are dedicated to being part of the comprehensive response to addiction in our Commonwealth, and to helping those struggling with addiction as well as their families and loved ones. Call us at 800-327-5050 or visit our website at