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Vermont HelpLink

Status: Current
Year: 2020
Location: Northeast
Client: Government organizations
Services Provided: Training and Technical Assistance
Technical Expertise: Substance Use
Website: vthelplink.org/

Vermont Helplink is a comprehensive contact center and website that provides VT residents with information and referrals to substance use disorder (SUD) treatment and recovery support. VT Helplink is staffed by experienced and certified Screening & Information Specialists and Clinicians who are available to help people with SUD, as well as their families, friends, care providers, and other professionals to find information about treatment and recovery support services available in Vermont. VT Helplink also provides tools for service providers to manage waitlists and appointment slots, helping coordinate and facilitate access to services for VT residents.

VT Helplink Specialists are available to help callers understand and identify their needs, find appropriate resources, and begin or continue their efforts toward recovery. VT Helplink services are available in any language by phone at 802.565.LINK or by online chat on the website. Operating hours are 8 am to 10pm Monday through Friday, and 8am to 6pm on weekends and holidays. Visitors to the VT Helplink website can also find licensed and approved services on their own by clicking on “Find Help” and searching for programs and services in their area.

HRiA launched the Vermont Helplink Alcohol and Drug Support Center (VT HelpLink) for the VT Department of Health, Division of Alcohol and Drug Abuse Programs (ADAP) in 2020.

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