Brief Overview:

We are seeking a full-time Project Manager for the Illinois Helpline to contribute to the management of a recent and innovative helpline solution, as well as developing and launching enhancements and program improvements.

Position Description:

Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive.

In 1957, The Medical Foundation (TMF) was created to primarily fund biomedical research in Massachusetts. Since then, we’ve been on a journey of evolution. We changed our name to Health Resources in Action (HRiA) to reflect our impact in the field of public health. Today, HRiA works with individuals, organizations, and communities to drive a policy and systems change approach to advance health and racial equity.

HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values:

• Health and racial equity by identifying and addressing the root causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt all systems of oppression.
• Leading with heart by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission.
• Collaboration by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust.
• Innovation by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities.

HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-impact work, person-centered policies, and generous benefits, our team continually invests in making HRiA a great place to work. Our diverse staff of over 270 people hail from 30+ states, with a homebase in Boston’s Chinatown neighborhood.

HRiA’s core services comprise five clusters: (1) public health services, (2) capacity building assistance (CBA), (3) grantmaking for biomedical research and community health initiatives, (4) research and evaluation, including community health improvement services, and (5) health and racial equity.

As part of our Public Health Services, HRiA manages an extensive portfolio of behavioral health initiatives, including statewide substance use helplines in Vermont and Oregon and substance use and problem gambling helplines in Massachusetts and Illinois. Collectively we refer to these projects as “The Helplines.” We use a trauma-informed, harm reduction approach to support people seeking services for substance use and problem gambling. Most Helpline team members have a functional focus and work across multiple Helpline projects. This ensures consistency in approach across projects and allows us to apply learnings and enhancements as each project grows and evolves.

The Helplines comprise state-specific websites and online portals, as well as a single, centralized contact center that manages calls, chats, and texts from residents of all our Helpline states. The Helplines connect consumers with comprehensive, accurate, and current information about and referrals to treatment, harm reduction, prevention, and recovery services available in their states. The IL Helpline is also the entry point for low-barrier medication for addiction recovery (MAR) through the MAR Now program, facilitates access to the Helpline via the Illinois prescription monitoring program, and provides additional resource support for callers via the Help is Here telephone menu offering links to state benefits, housing, food, shelter, and mental health service lines.

See below for more details about our Helplines.

To learn more about HRiA, visit  www.hria.org.

Opportunity

We are seeking a full-time Project Manager for the Illinois Helpline. This is an exciting opportunity to contribute to the management of a recent and innovative helpline solution, as well as developing and launching enhancements and program improvements. The candidate will provide project management expertise while gaining a deeper understanding of substance use and related systems, through client interaction, program implementation, staff supervision, and program administration.

Position Description

The Project Manager is responsible for ensuring the overall success of the IL Helpline. This includes the primary project, the Illinois Helpline, and related sub-projects, such as the MAR Now and the Help is Here phone tree (see “About” section above for more information).  The Project Manager will engage with clients, provide day-to-day management of activities (including timelines and deliverables), implement enhancements, ensure the project is responsive to evolving needs, and monitor and implement continuous quality improvement (CQI). The Project Manager will assist with budget development and management. The Project Manager will collaborate with other Helpline Project Managers, and report to HRiA’s Director of Helpline Project Management. They will also work closely with the Helplines’ leadership, supervisory, contact center, outreach, marketing, and data/technology staff. This is a full-time remote position with a salary range of $70,000-$78,000. There will be a preference for candidates based in Illinois.

Benefits

HRiA offers strong benefits to its employees, including:

• Competitive salaries
• Health insurance
• Retirement plan
• Flexible summer hours
• Vacation starting at 4 weeks
• 13 paid holidays, plus office closure time during the last week of December.

Duties and Responsibilities:

The Project Manager will be responsible for the ongoing implementation of the IL Helpline, in collaboration with Helpline leadership and staff. The Project Manager will provide significant project management expertise in a fast-paced, high-intensity, high-visibility context to ensure the effective, efficient, and timely implementation of the project. This includes but is not limited to the following:

Management

• Developing, implementing, and maintaining a flexible but specific workplan that supports the management and triage of multiple priorities and needs, while ensuring adherence to the timeline.
• Managing and facilitating the engagement and participation of project funders, the project team, the subcontractors, and other stakeholders.
• Communicating effectively, efficiently, and appropriately with the funders, the project teams, supervisor, and other stakeholders.
• Identifying, prioritizing, and resolving challenges (proactively where possible) to minimize impact to the project goals and timeline.
• Monitoring IL Helpline-related work of HRiA’s partners/subcontractors and guiding their programmatic and fiscal progress.
• Preparing and submitting all required progress and data reports and other documentation to the funder to ensure contract compliance.
• Working with Helpline leadership and other staff to monitor and manage the overall project budget, timeline, and programmatic progress.
• Managing the staffing, including recruitment and hiring, for IL Helpline roles as needed.
• Supervising, mentoring, evaluating, and supporting the professional development of up to four staff people.
• Approving staff timesheets and schedules as appropriate.

Project Work

• Working collaboratively with the funder and HRiA staff to develop and implement enhancements to ensure the project is innovative, meets the needs of IL residents, and responds to the systemic and structural issues that produce health and racial inequities.
• Contributing technical skills and/or content expertise to this project to ensure its effective implementation and sustainability.
• Establishing and monitoring systems to gather and report data to assess project process and outcomes; identify and implement CQI activities, as needed.
• Contributing technical skills and/or content expertise to other related HRiA projects and to the organization, as appropriate or needed.

Thought Leadership

• Maintaining or building skills and knowledge in management, supervision, behavioral health, health and racial equity, and/or other related content areas.
• Contributing to blogs, HRiA website content, and other sources to promote the IL Helpline and the team’s expertise.
• Presenting at conferences/events with senior HRiA staff, as appropriate.
• Suggesting ideas/improvements in project and/or organizational processes and systems through participation in teams and committees.

New Business Development

• Assisting with proposal writing and/or submission as needed; this may include working with the Helpline leadership and other staff to prepare scopes of work and budgets for contract extensions, as well as working with Development staff to prepare proposals for rebids or other new opportunities.
• Contributing to HRiA website, blogs, and other opportunities to market services and expertise, as appropriate.

Candidate Qualifications:

• Bachelor’s degree and at least five (5) years of relevant work experience in a leadership or management capacity, with demonstrated success in managing and implementing a program of similar size and scope. In absence of bachelor’s degree, seven or more years of similar professional experience.
• Experience working in or with substance use or behavioral health service programs and providers.
• Project Management Professional (PMP) certification preferred.
• Commitment to and understanding of health and racial equity and strong understanding of the root causes of inequities and how racism is a public health crisis.
• Certification as a Community Resource Specialist (through InformUSA) preferred or willingness to obtain within one year of hire (at HRiA expense).
• Exceptional verbal, written, and presentation skills.
• Strong organizational skills and an ability to juggle multiple, competing priorities and timelines.
• Strong problem-solving and analytical skills, with an ability to anticipate challenges and propose solutions.
• Ability to identify priority project tasks, gather input and guidance, and accomplish them independently with minimal additional oversight.
• Keen attention to detail and a strong commitment to high-quality products, customer/client service, and team interactions.
• Excellent interpersonal skills, including strong communication, negotiation, and collaboration skills.
• Proven ability to establish and maintain effective working relationships with a wide variety of individuals and organizations relevant to the project.
• Openness to information that may be different from personal views, and a willingness to work with consumers who may be ambivalent, resistant, impaired, or have psychological disorders.
• Openness to a variety of treatment services based on individuals’ needs.
• Respectful of cultural differences, and values diversity of thought, backgrounds, and perspectives.
• Ability and willingness to field incoming Helpline calls during periods of high call volume or other special circumstances.
• Minimum two years of sobriety requested for people in recovery.
• Illinois residency is a plus.

Training in addiction, information & referral, treatment services, and resources is available.

Hours for this position are 9am-5pm ET and may be flexible. The IL Helpline currently operates 24 hours a day, 7 days a week; this may occasionally require work outside of standard hours. Occasional travel to Boston and within Illinois (paid/reimbursed by HRiA) is required of this position. This is an exempt, full-time position.

This description is intended to indicate the kinds of work duties that will be required in this position.  It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision.  The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.

How to Apply:

To apply, submit your resume and cover letter online.

HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

For more information about the organization visit http://www.hria.org.

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