Jennifer Cyran , MA, PMP, CRS, CRS-DC

Managing Director, Behavioral Health


Ms. Cyran is the Managing Director of Behavioral Health at HRiA. She manages the Massachusetts Substance Use Helpline, the Illinois Helpline for Opioids and Other Substances, and the Vermont HelpLink, overseeing a diverse team of Screening & Information Specialists, Clinicians, and other program staff, as well as the operations of Helpline contact centers and websites. She joined HRiA in 2006 as an Information & Referral Specialist, connecting individuals to addiction treatment and other public health resources. She has also led data, training, and technology projects at Mass211. Ms. Cyran has a bachelor’s degree in psychology from Northeastern University and master’s degree in organizational psychology from William James College. She is a Certified Project Management Professional, a Certified Resource Specialist, and a Certified Information and Referral Specialist. Ms. Cyran is passionate about authentic, collaborative leadership.

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